The way AI brought storm in the world since last couple of years no other technology able to do so. Not only tech Expert AI and its many use cases have become a topic of public discussion. It has tremendous potential to transform society as we know it for betterment of society, boost productivity and unlock trillions in the economy. AI is not important only for private enterprises, but if it is implemented in responsible way, where the technology is fully governed, privacy is protected, and decision-making is transparent. AI in government has the power to explore in a new era of government services.

 

AI generated services can allow citizens and help to restore trust in public entities by improving workforce efficiency and reducing operational costs in the public sector. In the backend, AI tools have the potential to supercharge digital modernization. For example, automating the migration of legacy software to more flexible cloud-based applications.

There are uses of AI in everyday life such as , Taxi Booking app, voice assistant, Alexa, entertainment streaming apps, chatbots, image recognition through Google lens, social media algorithm etc.

There are few area’s need to be focused while implementing AI:

Workforce transformation: Digital labor in government agencies at all levels of governments, from national entities to local governments, public employees must be ready for the adoption of AI technologies. So it mean while employing anyone young talent need to be considered who is data scientist or existing employees needs to be trained or continuous assessment they need to manage AI-related projects.

With this can come improved productivity for instance, automating aspects of the government procurement process to make it more effective. The goal is to free up time for public employees to engage in high value meetings, creative thinking and meaningful work. 

 

Citizen support: AI is truly beneficial to the society, the public sector needs to prioritize use cases that directly benefit citizens. There is potential for a variety of uses in the future, whether it’s providing information in real time, personalizing services.

For example, anyone who has ever had to file paperwork, or file a claim knows the feeling all too well. What if AI is ability to access, organize and leverage data could create new possibilities for improving government operations, even those already available online.

 

Digital Transformation: Digital Transformation is crucial for public, governments are regularly held back from true transformation by legacy systems which require substantial effort and significant cost to modernize. Public sector agencies can make better use of data by migrating certain technology systems to the cloud and infusing them with AI.

AI tool have the potential to help with pattern detection in large stores of data and be able to write computer programs. This could benefit cost optimization and also strengthen cyber security, as it can help detect threats to national security quickly.

 

Like a scope we also have liability towards responsible AI:

AI in the public sector is complete without emphasizing the importance of the ethical use of the technology throughout its lifecycle of design, development, use, and maintenance. Along with healthcare organizations and financial services entities, government and public sector entities must strive to be seen as the most trusted institutions.

Fundamental properties for trustworthy AI explainability, fairness, transparency, robustness and privacy. As long as AI is implemented in a way that includes all the traits mentioned above, it can help both governments and citizens alike in new ways. Biggest benefit to AI and foundational models is its range, it can extend to even the smallest of agencies. It can be used even in state and local governmental projects, such as using models to improve how employees and citizens search databases to find out more about policies or government-issued benefits.